Welcome to our comprehensive FAQ where we answer all your burning questions about gear, shipping, payments, and more. At Moto Style Shop, we’re riders just like you, and we’ve designed every aspect of our service with the motorcycle enthusiast in mind.

About Our Shop

Who is Moto Style Shop for?
We cater to motorcycle enthusiasts worldwide who value both style and functionality in their riding gear. Whether you’re a weekend canyon carver, a daily commuter, or a long-distance tourer, our selection of premium gear is curated with your needs in mind.
What makes your products special?
Our gear combines cutting-edge protection with street-smart style. From armored jackets to full-face helmets, every item in our collection is selected by riders for riders. We focus on quality materials, rider comfort, and that perfect blend of protection and aesthetics.
Pro Rider Tip: Check our “Base Layers” and “Heated” categories for gear that works year-round, keeping you comfortable in all weather conditions.

Product Questions

How do I choose the right size for motorcycle gear?
Motorcycle gear often fits differently than regular clothing. We provide detailed sizing charts for each product. When in doubt, especially for helmets and boots, consider ordering multiple sizes to find your perfect fit. Just keep all original packaging for easy returns of what doesn’t work.
Do you carry gear specifically for women riders?
Absolutely! Check out our “Ladies” and “Ladies Footwear” categories for gear designed specifically for female riders, with tailored fits and feminine styling that doesn’t compromise on protection.
What’s your most popular product category?
Our armored jackets and full-face helmets are rider favorites, offering the perfect combination of protection and style. The “Back Packs/Bags” section is also popular for riders who need practical storage solutions.

Shipping & Delivery

What shipping options do you offer?
We offer two rider-friendly shipping options:

🚀 Standard Shipping ($12.95): 10-15 business days via DHL/FedEx – trackable and fast
🌎 Free Shipping: For orders over $50, 15-25 business days via EMS with full tracking
How long does order processing take?
Our rider-staff carefully picks, inspects, and packs each order within 1-2 business days at our Little Rock headquarters. You’ll receive tracking information as soon as your gear ships.
Do you ship worldwide?
Yes! We ship globally except to some remote areas of Asia and a few select regions. All packages are discreetly packaged to avoid unnecessary attention to your gear during transit.
Seasonal Advice: Order heated gear early before winter rush, or summer mesh jackets in spring to beat delivery delays during peak seasons.

Returns & Exchanges

What’s your return policy?
You have 15 days from delivery to return unworn items with tags attached. Return shipping costs are your responsibility unless the item is faulty. We recommend keeping all original packaging, especially for helmets and boots.
How do I initiate a return?
Email our rider-support team at [email protected] with your order number and reason for return. We’ll guide you through the simple process.
Can I exchange an item for a different size?
We don’t offer direct exchanges. For the fastest service, we recommend placing a new order for the correct size while returning the original item under our standard return policy.

Payments & Accounts

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Are there any additional fees for international orders?
All applicable customs fees or import duties are the responsibility of the recipient. We recommend checking your local regulations before ordering.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. You can also choose to checkout through PayPal for an additional layer of security.

Still Have Questions?

Our rider-support team is always ready to help fellow enthusiasts. Email us at [email protected] and we’ll get back to you faster than you can gear up for your next ride!

Final Tip: Bookmark our “Gifts” category for last-minute presents for your riding buddies – we’ll get it to them fast!